Local banks close lobbies

KeyBank on Tuesday closed its lobby to the public amid the spike in COVID-19 cases throughout Franklin County. The branch will operate via drive-thru only. Customers can also schedule lobby appointments with the bank. Vin Gallo/Malone Telegram

MALONE — The town’s KeyBank branch located at 469 East Main Street re-closed its lobby on Tuesday and will return to its drive-thru only business model, as COVID-19 cases throughout Franklin County rise.

The bank will operate its lobby through appointment only.

KeyBank Regional Communications Manager Matthew Pitts said the move is in order “to protect the health and safety of our teammates and clients, in areas where we have seen upticks or spikes in cases.

“We continue to closely monitor COVID-19 cases, CDC guidance and changes to state and local restrictions,” Pitts said.

Franklin County on Wednesday reported its sixth death due to complications from the virus. According to the County Manager’s Office, there are 54 known active positive cases, while 360 people are listed in quarantine.

Community Bank on Wednesday took similar precautions, closing all its branch lobbies operating via drive-thru and appointment only. This will include locations with and without drive-thrus. Lobby appointments can be made by calling local branches.

ATMs and secure night depositories will be available during this time, and the bank’s online, mobile and phone banking options will allow for customers to perform transactions from home. Personal deposit accounts and applications for a personal loan will also be available at cbna.com.

Community Bank asks its customers to check cbna.com for future updates. Bank officials said updates will be shared with customers and staff in regard to when branches could return to regular operations.

“We believe this decision is both conservative and prudent considering the current information the CDC has provided about COVID-19,” Community Bank N.A. senior vice president for retail banking Hal Wentworth said in a prepared statement. “We appreciate our customers’ continued support and understanding in this difficult time of uncertainty. Together, we can all do our part to help protect our local communities.”

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Johnson Newspapers 7.1

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