MALONE — There was nothing wrong with your cellphones. Service had been lost due to a Sunday lightning strike on one of Verizon’s utility poles and the outage lasted about 19 hours, but workers were able to restore cell service by Monday afternoon.
The Telegram contacted the Verizon store in Malone, which confirmed the service outage was caused after lightning took out a pole.
According to a store employee, the person in charge of fixing the tower said workers from New York State Electric and Gas (NYSEG) went to replace the damaged pole and service was restored around 2 p.m. on Monday
The outage didn’t just impact Verizon phones, but all cell service, as all cellphone companies utilize the same tower.
“It’s affecting everybody,” the worker said before service was restored. The only area that experienced an outage is Malone, and other towns and villages outside that area did not lose cell service, according to the store employee.
During the outage, the local Verizon store received about 50 calls inquiring about the loss of service, and employees said they were relieved after service was restored.
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